:root{--bg:#f5f6f8;--panel:#fff;--border:#e6e8ec;--border-strong:#d3d7de;--text:#14181f;--muted:#6b7380;--muted-2:#9aa1ac;--accent:#2563eb;--accent-ink:#1d4ed8;--gold:#c08a2d;--in-bubble:#f1f3f6;--out-bubble:#e7f0ff;--danger:#dc2626;--ok:#16a34a;--warn:#d97706;--radius:10px;--shadow:0 1px 2px rgba(16,24,40,.05),0 1px 3px rgba(16,24,40,.06)}*{box-sizing:border-box}body,html{padding:0;margin:0;height:100%}body{font-family:ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit;color:inherit}.app{display:grid;grid-template-columns:208px 1fr;height:100vh}.sidebar{background:#0f1524;color:#cdd3df;display:flex;flex-direction:column;padding:14px 12px;gap:4px}.brand{display:flex;align-items:center;gap:9px;padding:8px 8px 16px}.brand .dot{width:26px;height:26px;border-radius:50%;background:radial-gradient(circle at 30% 30%,#f4d47a,var(--gold));box-shadow:inset 0 0 0 2px hsla(0,0%,100%,.25);flex:none}.brand b{color:#fff;font-size:14px;letter-spacing:.2px}.brand span{display:block;font-size:11px;color:#7f8aa3}.nav a{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:8px;color:#aeb6c7;font-weight:500}.nav a:hover{background:#182036;color:#fff}.nav a.active{background:#1f2a45;color:#fff}.nav .count{margin-left:auto;font-size:11px;background:#2a3554;padding:1px 7px;border-radius:999px}.sidebar .spacer{flex:1 1}.sidebar .me{font-size:12px;color:#8b93a7;padding:8px;border-top:1px solid #1c2438}.sidebar .me a{color:#aeb6c7}.main{min-width:0;display:flex;flex-direction:column;overflow:hidden}.inbox{display:grid;grid-template-columns:360px 1fr;height:100%;min-height:0}.list-col{border-right:1px solid var(--border);background:var(--panel);display:flex;flex-direction:column;min-height:0}.list-head{padding:14px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px}.list-head h1{font-size:15px;margin:0;font-weight:650}.filters{display:flex;gap:6px;padding:10px 12px;border-bottom:1px solid var(--border);flex-wrap:wrap}.chip{font-size:12px;padding:4px 10px;border-radius:999px;border:1px solid var(--border-strong);color:var(--muted);background:#fff;cursor:pointer}.chip.active{background:var(--accent);border-color:var(--accent);color:#fff}.tickets{overflow-y:auto;min-height:0;flex:1 1}.trow{display:block;padding:12px 16px;border-bottom:1px solid var(--border);cursor:pointer}.trow:hover{background:#fafbfc}.trow.active{background:#eff4ff;box-shadow:inset 3px 0 0 var(--accent)}.trow .top{display:flex;align-items:center;gap:8px}.trow .who{font-weight:600;font-size:13px;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.trow .when{margin-left:auto;font-size:11px;color:var(--muted-2);flex:none}.trow .subj{font-size:13px;color:var(--text);margin-top:3px}.trow .snip,.trow .subj{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.trow .snip{font-size:12px;color:var(--muted);margin-top:2px}.trow .meta{display:flex;gap:6px;margin-top:7px;align-items:center}.dotmark{width:8px;height:8px;border-radius:50%;background:var(--accent);flex:none}.detail{display:flex;flex-direction:column;min-height:0;background:var(--bg)}.detail-head{padding:14px 18px;background:var(--panel);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px}.detail-head .h-main{min-width:0}.detail-head h2{font-size:15px;margin:0;font-weight:650;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.detail-head .sub{font-size:12px;color:var(--muted);margin-top:2px}.detail-head .actions{margin-left:auto;display:flex;gap:8px;align-items:center}.thread{flex:1 1;overflow-y:auto;padding:20px 18px;display:flex;flex-direction:column;gap:14px;min-height:0}.msg{max-width:74%}.msg .bubble{padding:10px 13px;border-radius:12px;background:var(--in-bubble);white-space:pre-wrap;word-wrap:break-word}.msg .stamp{font-size:11px;color:var(--muted-2);margin-top:4px}.msg.out{align-self:flex-end}.msg.out .bubble{background:var(--out-bubble)}.msg.out .stamp{text-align:right}.msg.note .bubble{background:#fff7e6;border:1px solid #f3e1b8}.composer{border-top:1px solid var(--border);background:var(--panel);padding:12px 16px}.composer textarea{width:100%;min-height:92px;resize:vertical;border:1px solid var(--border-strong);border-radius:8px;padding:10px 12px;outline:none}.composer textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(37,99,235,.12)}.composer .row{display:flex;gap:8px;align-items:center;margin-top:10px}.composer .grow{flex:1 1}.ai-hint{font-size:12px;color:var(--gold);display:flex;align-items:center;gap:6px}.badge{font-size:11px;padding:2px 8px;border-radius:6px;font-weight:600;border:1px solid transparent;white-space:nowrap}.badge.ch-email{background:#eef2ff;color:#3730a3}.badge.ch-whatsapp_api,.badge.ch-whatsapp_scan{background:#e7f8ef;color:#15803d}.badge.ch-playstore{background:#e8f0fe;color:#1a56db}.badge.ch-web{background:#f3f4f6;color:#374151}.badge.st-open{background:#e7f0ff;color:var(--accent-ink)}.badge.st-pending{background:#fef3e2;color:var(--warn)}.badge.st-resolved{background:#e7f6ec;color:var(--ok)}.badge.st-snoozed{background:#f0f1f3;color:var(--muted)}.pri{font-size:11px;font-weight:700}.pri.urgent{color:var(--danger)}.pri.high{color:var(--warn)}.pri.low,.pri.normal{color:var(--muted-2)}.btn{border:1px solid var(--border-strong);background:#fff;color:var(--text);padding:8px 14px;border-radius:8px;cursor:pointer;font-weight:600;font-size:13px}.btn:hover{background:#f7f8fa}.btn:disabled{opacity:.55;cursor:default}.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn.primary:hover{background:var(--accent-ink)}.btn.ghost{border-color:transparent;background:transparent;color:var(--muted)}.btn.ai{background:#fff8ea;border-color:#e6d29a;color:#8a6414}.btn.ai:hover{background:#fdf1d6}.select{border:1px solid var(--border-strong);border-radius:8px;padding:7px 10px;background:#fff}.empty{flex:1 1;color:var(--muted-2);font-size:14px;text-align:center;padding:40px}.auth-wrap,.empty{display:flex;align-items:center;justify-content:center}.auth-wrap{min-height:100vh;background:var(--bg);padding:20px}.auth-card{width:100%;max-width:380px;background:var(--panel);border:1px solid var(--border);border-radius:14px;box-shadow:var(--shadow);padding:28px}.auth-card .brand{justify-content:center;padding-bottom:18px}.auth-card .brand b{color:var(--text)}.auth-card .brand span{color:var(--muted);text-align:center}.auth-card h1{font-size:18px;margin:0 0 4px;text-align:center}.auth-card p.lead{color:var(--muted);text-align:center;margin:0 0 20px;font-size:13px}.field{margin-bottom:14px}.field label{display:block;font-size:12px;color:var(--muted);margin-bottom:6px;font-weight:600}.field input{width:100%;border:1px solid var(--border-strong);border-radius:8px;padding:10px 12px;outline:none}.field input:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(37,99,235,.12)}.auth-card .btn{width:100%;justify-content:center;margin-top:4px}.auth-error{background:#fef2f2;color:var(--danger);border:1px solid #fbcbcb;padding:9px 12px;border-radius:8px;font-size:13px;margin-bottom:14px}.settings-scroll{overflow-y:auto;height:100%}.settings{max-width:720px;margin:0 auto;padding:24px 20px 60px}.settings-top{display:flex;align-items:center;gap:12px;margin-bottom:18px}.settings-top h1{font-size:18px;margin:0}.hbadge{font-size:12px;padding:4px 10px;border-radius:999px;font-weight:600}.hbadge.ok{background:#e7f6ec;color:var(--ok)}.hbadge.warn{background:#fef3e2;color:var(--warn)}.hbadge.bad{background:#fef2f2;color:var(--danger)}.settings-card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:18px 20px;margin-bottom:16px;box-shadow:var(--shadow)}.settings-card h3{margin:0 0 4px;font-size:14px}.scard-note{margin:0 0 14px;font-size:12px;color:var(--muted)}.field textarea{width:100%;border:1px solid var(--border-strong);border-radius:8px;padding:10px 12px;outline:none;resize:vertical}.field textarea:focus,.select.wide:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(37,99,235,.12)}.select.wide{width:100%}.fhint{font-size:11px;color:var(--muted-2);margin-top:5px}.settings-actions{display:flex;align-items:center;gap:12px;position:-webkit-sticky;position:sticky;bottom:0;padding:14px 0}.save-msg{font-size:13px;color:var(--ok);font-weight:600}@media (max-width:860px){.app{grid-template-columns:1fr}.sidebar{display:none}.inbox{grid-template-columns:1fr}}